Jeston, John.
Business process management : practical guidelines to successful implementations / John Jeston and Johan Nelis. - 2nd ed. - Amsterdam ; Boston ; London : Elsevier/Butterworth-Heinemann, 2008. - xxvii, 469 p. : ill. ; 25 cm.
Previous ed.: 2006.
Includes bibliographical references (p. [461]-464) and index.
"This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture."--Publisher.
9780750686563 (pbk.) 0750686561 (pbk.)
Reengineering (Management)
Organizational change.
Business planning.
HD58.87 / .J47 2008
658.4063
Business process management : practical guidelines to successful implementations / John Jeston and Johan Nelis. - 2nd ed. - Amsterdam ; Boston ; London : Elsevier/Butterworth-Heinemann, 2008. - xxvii, 469 p. : ill. ; 25 cm.
Previous ed.: 2006.
Includes bibliographical references (p. [461]-464) and index.
"This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture."--Publisher.
9780750686563 (pbk.) 0750686561 (pbk.)
Reengineering (Management)
Organizational change.
Business planning.
HD58.87 / .J47 2008
658.4063