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Dana, Daniel.

Conflict resolution : mediation tools for everyday worklife / Daniel Dana. - New York : McGraw-Hill, c2001. - xii, 169 p. ; 23 cm. - A briefcase book . - Briefcase book. .

Includes index.

What's a Conflict? -- So What if There's Conflict? -- How to Resolve Any Conflict -- How to Resolve a Conflict Between Others -- How to Resolve a Conflict Between Yourself and Another -- How to Resolve Team Conflict -- How to Mediate All the Time to Prevent Conflicts -- Strategic Management of Organizational Conflict. 1. 2. 3. 4. 5. 6. 7. 8.

ISBN: 0071364315 (acid-free paper) 9780071364317 (acid-free paper)

LCCN: 00065383

Subjects--Topical Terms:
Conflict management.
Mediation.
Interpersonal conflict.

LC Class. No.: HD42 / .D358 2001

Dewey Class. No.: 658.4/053