Pearson, Christine M.
The cost of bad behavior : how incivility is damaging your business and what to do about it / Christine Pearson and Christine Porath. - New York : Portfolio, 2009. - xiv, 224 p. : ill. ; 24 cm.
Includes bibliographical references and index.
What is "incivility"? -- How prevalent is incivility in society, really? -- What could incivility cost a company? A case study -- The roots of workplace incivility -- What a waste! How incivility wrecks performance -- Amygdala hijacking : how our brains respond to incivility -- Stress and burnout -- Teams pay a price -- When employees leave -- Misery loves company : the cost to your reputation -- Time wounds all heels : even offenders lose -- Success! How five organizations have set the course -- Top ten things a firm should do to create a civil workplace -- What's a leader to do? -- What's a target to do? -- What's an offender to do? -- What could society do?
Two professors of management examine bad behavior in the workplace, combining scientific research with stories from a variety of fields, and offer ways to remove the roots of incivility at work and create a culture of respect.
9781591842613 1591842611
2008054662
Courtesy.
Work environment.
Consumer satisfaction.
BJ1533.C9 / P43 2009
658.3/145
The cost of bad behavior : how incivility is damaging your business and what to do about it / Christine Pearson and Christine Porath. - New York : Portfolio, 2009. - xiv, 224 p. : ill. ; 24 cm.
Includes bibliographical references and index.
What is "incivility"? -- How prevalent is incivility in society, really? -- What could incivility cost a company? A case study -- The roots of workplace incivility -- What a waste! How incivility wrecks performance -- Amygdala hijacking : how our brains respond to incivility -- Stress and burnout -- Teams pay a price -- When employees leave -- Misery loves company : the cost to your reputation -- Time wounds all heels : even offenders lose -- Success! How five organizations have set the course -- Top ten things a firm should do to create a civil workplace -- What's a leader to do? -- What's a target to do? -- What's an offender to do? -- What could society do?
Two professors of management examine bad behavior in the workplace, combining scientific research with stories from a variety of fields, and offer ways to remove the roots of incivility at work and create a culture of respect.
9781591842613 1591842611
2008054662
Courtesy.
Work environment.
Consumer satisfaction.
BJ1533.C9 / P43 2009
658.3/145