Lilley, Roy C.,
Dealing with difficult people / Roy Lilley. - Third edition. - xi, 140 pages ; 22 cm. - Creating success . - Creating success. .
Includes bibliographical references.
By understanding the motives and individual behaviours of difficult people at work, you can learn to manage aggression, avoid awkward situations and keep your cool. This third edition of the best-selling Dealing with Difficult People provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
9780749475598 0749475595
Kogan Page Ltd, C/O Ingram Pub Services 1 Ingram Blvd, LA Vergne, TN, USA, 37086 SAN 631-8630
2016021009
Psychology, Industrial.
Interpersonal conflict.
Problem employees.
Interpersonal conflict.
Problem employees.
Psychology, Industrial.
Konfliktregelung
Konfliktbewältigung
Interpersonal conflict.
Conduct of life.
Interpersonal relationships.
Interpersonal communication.
HF5548.8 / .L493 2016
650.1/3
Dealing with difficult people / Roy Lilley. - Third edition. - xi, 140 pages ; 22 cm. - Creating success . - Creating success. .
Includes bibliographical references.
By understanding the motives and individual behaviours of difficult people at work, you can learn to manage aggression, avoid awkward situations and keep your cool. This third edition of the best-selling Dealing with Difficult People provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
9780749475598 0749475595
Kogan Page Ltd, C/O Ingram Pub Services 1 Ingram Blvd, LA Vergne, TN, USA, 37086 SAN 631-8630
2016021009
Psychology, Industrial.
Interpersonal conflict.
Problem employees.
Interpersonal conflict.
Problem employees.
Psychology, Industrial.
Konfliktregelung
Konfliktbewältigung
Interpersonal conflict.
Conduct of life.
Interpersonal relationships.
Interpersonal communication.
HF5548.8 / .L493 2016
650.1/3