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The Pfeiffer book of successful conflict management tools : the most enduring, effective, and valuable training activities for managing workplace conflict / edited by Jack Gordon. - San Francisco, CA : Pfeiffer, c2003. - xviii, 430 p. : ill. ; 23 cm.

Originally published as Pfeiffer's classic activities for managing conflict at work.

Includes bibliographical references.

ISBN: 9780470193440 (pbk.) 0470193441 (pbk.)

Subjects--Topical Terms:
Conflict management--Problems, exercises, etc.
Employees--Training of--Problems, exercises, etc.

LC Class. No.: HD42 / .P473 2003

Dewey Class. No.: 658.4053