Choi, Tsan-Ming,
Service supply chain systems : a systems engineering approach / Tsan-Ming Choi, editor Business Division, Institute of Textiles and Clothing, the Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong. - xiv, 154 pages : illustrations ; 25 cm. - Communications in cybernetics, systems science and engineering, Volume 8 2164-9693 ; .
Includes bibliographical references and index.
Preface -- Editor bio -- Contributing authors -- Introduction -- Service supply chain management : a systems engineering approach -- Theoretical advances -- Dynamic coordination of service supply chains -- Signs in service supply -- Challenges to management accounting in the new paradigm of service -- Managing service supply chains in the big data era : a system of systems perspective -- Industrial applications and cases -- Evaluation of discrete event simulation software to design and assess service delivery processes -- The impact of power structure on service supply chain management -- Resilience and complexity in a maritime service supply chain's everyday operation -- Fast fashion retail operations services: an empirical study from consumer perspectives -- Subject index.
9781138028296 1138028290
2016000609
Customer services.
Customer relations.
Business logistics.
Business logistics.
Customer relations.
Customer services.
HF5415.5 / .C4784 2016
658.7
Service supply chain systems : a systems engineering approach / Tsan-Ming Choi, editor Business Division, Institute of Textiles and Clothing, the Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong. - xiv, 154 pages : illustrations ; 25 cm. - Communications in cybernetics, systems science and engineering, Volume 8 2164-9693 ; .
Includes bibliographical references and index.
Preface -- Editor bio -- Contributing authors -- Introduction -- Service supply chain management : a systems engineering approach -- Theoretical advances -- Dynamic coordination of service supply chains -- Signs in service supply -- Challenges to management accounting in the new paradigm of service -- Managing service supply chains in the big data era : a system of systems perspective -- Industrial applications and cases -- Evaluation of discrete event simulation software to design and assess service delivery processes -- The impact of power structure on service supply chain management -- Resilience and complexity in a maritime service supply chain's everyday operation -- Fast fashion retail operations services: an empirical study from consumer perspectives -- Subject index.
9781138028296 1138028290
2016000609
Customer services.
Customer relations.
Business logistics.
Business logistics.
Customer relations.
Customer services.
HF5415.5 / .C4784 2016
658.7