| 000 -LEADER |
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| fixed length control field |
03868cam a22003854a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
u5937 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
SA-PMU |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20210418123939.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
010518s2001 cau b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2001003015 |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Transcribing agency |
DLC |
| Modifying agency |
UKM |
| -- |
VET |
| -- |
NOR |
| -- |
NLGGC |
| -- |
BAKER |
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BTCTA |
| -- |
YDXCP |
| -- |
UAF |
| -- |
IG# |
| -- |
OCLCQ |
| -- |
ZID |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
0787957097 (alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780787957094 (alk. paper) |
| 035 ## - SYSTEM CONTROL NUMBER |
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| System control number |
(OCoLC)47050216 |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
BF637.N66 |
| Item number |
M34 2001 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
153.6/9 |
| Edition number |
21 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Madonik, Barbara G. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
I hear what you say, but what are you telling me? : |
| Remainder of title |
the strategic use of nonverbal communication in mediation / |
| Statement of responsibility, etc. |
Barbara G. Madonik. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
San Francisco, CA : |
| Name of publisher, distributor, etc. |
Jossey-Bass, |
| Date of publication, distribution, etc. |
c2001. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxix, 287 p. ; |
| Dimensions |
24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references (p. 267-273) and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Essential definitions and practical applications -- Essential definitions: terms and tools -- Systems --Cues -- Language -- Paralanguage -- Levels of awareness -- Space --Touch -- Time -- Objects -- Symbolism -- Practical applications: representational systems -- Eye cues and patterns -- Physical cues and patterns -- Language cues and patterns -- Paralanguage cues and patterns -- Deciding on a system -- Practical applications: general patterns and techniques -- Understanding messages in patterns of communication -- Identifying individuals' cues and patterns -- Applying nonverbal techniques during mediation -- Seven steps to getting results -- Step 1: be prepared -- Planning ahead -- Having useful equipment on hand -- Gathering facts -- Step 2 : maximizing the initial telephone contact -- Physical factors in telephone communication -- Conversation management -- Paralanguage nuances -- Questioning -- Step 3: managing the environment -- Examining the power balance -- Providing for safety -- Establishing comfort -- Conveying respect -- Step 4: assessing thee parties -- Knowing yourself -- Tracking the big picture -- Tracking detailed information -- Identifying action triggers -- Identifying working frameworks -- Step 5: building rapport -- Engaging the parties -- Adjusting your responsiveness -- Changing communication in the room -- Configuring productive work units -- Step 6: triggering action -- Coming face-to-face with the real issues -- Enabling the parties to build momentum -- Dealing with derailments -- Encouraging physical movement to change mental positions -- Step 7: bringing closure -- Helping parties make productive decisions -- Presenting the offer in a compelling way -- Guarding against buyer's remorse -- Guiding the parties to craft the final agreement jointly -- Helping parties leave the conflict behind. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
It has been estimated that less than twenty percent of all human communication is expressed through words. This means that in order to get to the heart of what people are really saying we must have the ability to read the subtext of nonverbal communication. Yet mediators often lack the skills they need to analyze and utilize the rich meaning that is found in nonverbal communication. This step-by-step handbook teaches you how to tune all your senses into what is happening with parties and counsel during mediation and thereby greatly increase your ability to prepare for and facilitate the overall process. |
| 596 ## - |
|---|
| -- |
1 2 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Body language. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Nonverbal communication. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Interpersonal communication. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Negotiation. |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Contributor biographical information |
| Uniform Resource Identifier |
<a href="http://catdir.loc.gov/catdir/bios/wiley043/2001003015.html">http://catdir.loc.gov/catdir/bios/wiley043/2001003015.html</a> |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Publisher description |
| Uniform Resource Identifier |
<a href="http://catdir.loc.gov/catdir/description/wiley036/2001003015.html">http://catdir.loc.gov/catdir/description/wiley036/2001003015.html</a> |
| 856 41 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Table of contents |
| Uniform Resource Identifier |
<a href="http://catdir.loc.gov/catdir/toc/wiley021/2001003015.html">http://catdir.loc.gov/catdir/toc/wiley021/2001003015.html</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |
| 994 ## - |
|---|
| -- |
Z0 |
| -- |
SUPMU |