| 000 -LEADER |
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07756cam a2200697 i 4500 |
| 001 - CONTROL NUMBER |
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u13495 |
| 003 - CONTROL NUMBER IDENTIFIER |
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SA-PMU |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20210418124235.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
160307s2016 enk b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2016008407 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
DLC |
| Modifying agency |
BTCTA |
| -- |
YDXCP |
| -- |
BDX |
| -- |
OCLCF |
| -- |
CDX |
| -- |
VRC |
| -- |
CHVBK |
| -- |
OCLCO |
| -- |
OCLCQ |
| -- |
IOJ |
| -- |
OCLCQ |
| -- |
SFR |
| 019 ## - |
|---|
| -- |
934602709 |
| -- |
953715454 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780749477608 |
| Qualifying information |
(paperback) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0749477601 |
| Qualifying information |
(paperback) |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)943672025 |
| Canceled/invalid control number |
(OCoLC)934602709 |
| -- |
(OCoLC)953715454 |
| 037 ## - SOURCE OF ACQUISITION |
|---|
| Source of stock number/acquisition |
Kogan Page Ltd, C/O Ingram Pub Services 1 Ingram Blvd, LA Vergne, TN, USA, 37086 |
| Note |
SAN 631-8630 |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD58.8 |
| Item number |
.W4326 2016 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.4/06 |
| Edition number |
23 |
| 084 ## - OTHER CLASSIFICATION NUMBER |
|---|
| Classification number |
BUS041000 |
| -- |
BUS030000 |
| -- |
BUS103000 |
| Number source |
bisacsh |
| 029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) |
|---|
| OCLC library identifier |
AU@ |
| System control number |
000057169891 |
| 029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) |
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| OCLC library identifier |
CHDSB |
| System control number |
006611373 |
| 029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) |
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| OCLC library identifier |
CHVBK |
| System control number |
364549181 |
| 029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) |
|---|
| OCLC library identifier |
CHVBK |
| System control number |
494890134 |
| 029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) |
|---|
| OCLC library identifier |
CHSLU |
| System control number |
001289854 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Weber, Emma, |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Making change work : |
| Remainder of title |
how to create behavioural change in organizations to drive impact and ROI / |
| Statement of responsibility, etc. |
Emma Weber, Patricia Pulliam Phillips, Jack J. Phillips. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
1st edition. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
London ; |
| -- |
Philadelphia, PA : |
| Name of producer, publisher, distributor, manufacturer |
Kogan Page, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2016. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
x, 282 pages ; |
| Dimensions |
24 cm |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Content type code |
txt |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Media type code |
n |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Carrier type code |
nc |
| Source |
rdacarrier |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
"When change initiatives fail, many times the organization is blamed for not aligning projects to business needs from the beginning, or for not turning knowledge into action. Making Change Work argues that what connects success with these initiatives is behavioral change. It brings together the ROI Institute's established methodology for aligning projects and programs to business needs and for evaluating impact and ROI with the Turning Learning Into Action methodology developed by Emma Weber to support learning transfer. The book offers a step-by-step process for any business initiative that requires behavioral change, providing the critical link bridging both knowledge and application. Cutting through complex change theory, this book is a how-to guide for solving the problem of change projects that don't deliver business impact. It includes case studies on organizations that are using the methodology to create successful outcomes that are not just demonstrated, but also delivered and measurable"-- |
| Assigning source |
Provided by publisher. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
"Underpinned by decades of research and application, Making Change Work shows that the lynchpin that connects change initiatives and their ultimate success is behavioural change. The book brings together the ROI Institute's established methodology for aligning projects and programs to business needs and for evaluating impact and ROI with the Turning Learning Into Action methodology developed by Emma Weber to support learning transfer. It offers a step-by-step process that partners with any business initiative requiring behavioural change, providing the critical link bridging the knowledge and application. At the heart of the methodology is a framework for reflective conversation, ensuring accountability and aligning people to the desired outcomes"-- |
| Assigning source |
Provided by publisher. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Why change? The need for results from change. The cost of failed change -- How to build successful change management capability -- Change is not negative -- References -- Business alignment : The V Model. Theory of change -- Business alignment -- Case Study: Southeast Corridor Bank -- Summary of key points -- References -- Current failures of behavioural change. No ownership of the change -- Little understanding of what's needed after the change -- Loss of control for those involved in the change -- Little appreciation for the difference between reinforcement and reflection -- Summary of key points -- References -- TLA process and theory. The TLA process and applications -- TLA evolution and results -- TLA as a lever for change -- Change requires reflection -- Creating the environment for change -- Stages of TLA -- Summary of key points -- Reference -- Preparation. The anatomy of change -- The need for the right mindset -- The TLA Action Plan -- The TLA Change Agreement -- Summary of key points -- References -- ACTION conversation. TLA vs traditional coaching -- The ACTION Conversation Model -- Summary of key points -- Reference -- Evaluation. Evaluation planning. The ROI Methodology -- Purpose and objectives -- Evaluation plans -- Summary of key points -- Reference 08 Data collection -- Methods and instruments for data collection -- Sources of data -- Timing of data collection -- Summary of key points -- References -- Data analysis. Isolating the impact of change -- Converting data to monetary value -- Tabulating fully loaded costs -- Calculating ROI -- Defining intangible benefits -- Summary of key points -- References -- Reporting results. Detailed evaluation report -- Meetings -- Routine publications -- Routine feedback on progress -- The communication plan -- A word of caution -- Guidelines for reporting results -- Summary of key points -- References -- TLA in practice. Making TLA work : Skill set. Asking power questions -- Being listening -- Using intuition effectively -- Summary of key points -- Making TLA work : Guiding the conversations. Helping identify and the 'get in the gap' -- Solution for Scenario 1: OARBED -- Solution for Scenario 2: Off the Fence -- Solution for Scenario 3: The Panel of Three process -- Summary of key points -- References -- How to roll out TLA in line with the alignment model. WHO rolls out TLA? -- WHEN TLA needs to support change -- HOW to roll out TLA effectively -- Summary of key points -- Case study: UNSW Innovations at UNSW Australia -- Opportunity for change -- The change : a new IT solution -- Business alignment and the approach to change -- Installation and training -- TLA after the change -- Common barriers that TLA helped overcome -- Outcomes and evaluation -- Case study: Successfully managing a mature workforce -- Opportunity for change -- The change: workshops for mature staff -- Aligning with the business -- TLA after the change -- Outcomes and evaluation of the initiative -- References Appendix 1: Sample TLA plan -- Appendix 2: Turning Learning into Action [registered mark] Change Agreement -- Appendix 3: Sample conversation to illustrate the flexible TION part of the ACTION model Index. |
| 596 ## - |
|---|
| -- |
1 2 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Organizational change. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Personnel management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Organizational behavior. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
BUSINESS & ECONOMICS |
| General subdivision |
Management. |
| Source of heading or term |
bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
BUSINESS & ECONOMICS |
| General subdivision |
Human Resources & Personnel Management. |
| Source of heading or term |
bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
BUSINESS & ECONOMICS |
| General subdivision |
Organizational Development. |
| Source of heading or term |
bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Organizational behavior. |
| Source of heading or term |
fast |
| Authority record control number or standard number |
(OCoLC)fst01047801 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Organizational change. |
| Source of heading or term |
fast |
| Authority record control number or standard number |
(OCoLC)fst01047828 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Personnel management. |
| Source of heading or term |
fast |
| Authority record control number or standard number |
(OCoLC)fst01058797 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Organisationswandel |
| Source of heading or term |
gnd |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Organisationspsychologie |
| Source of heading or term |
gnd |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Return on Investment |
| Source of heading or term |
gnd |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Phillips, Patricia Pulliam, |
| Relator term |
author. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Phillips, Jack J., |
| Dates associated with a name |
1945- |
| Relator term |
author. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Relationship information |
Online version: |
| Main entry heading |
Weber, Emma. |
| Title |
Making change work. |
| Edition |
1st Edition. |
| Place, publisher, and date of publication |
Philadelphia, PA : Kogan Page, 2016 |
| International Standard Book Number |
9780749477615 |
| Record control number |
(DLC) 2016011623 |
| 938 ## - |
|---|
| -- |
Brodart |
| -- |
BROD |
| -- |
114783055 |
| 938 ## - |
|---|
| -- |
Baker and Taylor |
| -- |
BTCP |
| -- |
BK0018359838 |
| 938 ## - |
|---|
| -- |
Coutts Information Services |
| -- |
COUT |
| -- |
33493714 |
| 938 ## - |
|---|
| -- |
YBP Library Services |
| -- |
YANK |
| -- |
12796154 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |
| 994 ## - |
|---|
| -- |
Z0 |
| -- |
SUPMU |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) |
|---|
| h (OCLC) |
NO HOLDINGS IN SUPMU - 24 OTHER HOLDINGS |