Includes bibliographical references (p. 84-87) and index.

Introduction to the Undergraduate Research Project / Nancy Fried Foster and Susan Gibbons -- Faculty expectations of student research / Barbara Alvarez and Nora Dimmock -- Asking students about their research / Vicki Burns and Kenn Harper -- Night owl librarians : shifting the reference clock / Suzanne Bell and Alan Unsworth -- Library design and ethnography / Susan Gibbons and Nancy Fried Foster -- Dream catcher : capturing student-inspired ideas for the libraries' web site / Jane McCleneghan Smith and Katie Clark -- Photo surveys : eliciting more than you knew to ask for / Judi Briden -- Mapping diaries, or, Where do they go all day? / Katie Clark -- What an experience : library staff participation in ethnographic research / Helen Anderson and Ann Marshall -- Then and now : how today's students differ / Sarada George -- The mommy model of service / Nancy Fried Foster -- Conclusion : creating student-centered academic libraries / Susan Gibbons and Nancy Fried Foster.

This book provides a view into the groundbreaking application of ethnographic tools and techniques to the understanding of undergraduate students and their use of information. The publication describes findings of the work at the University of Rochester River Campus Libraries and provides insight into how academic librarians might use these techniques on their own campuses.

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