Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Val Gee, Jeff Gee.
Material type:
TextPublisher: New York : McGraw-Hill, c2009Edition: Completely rev. and expandedDescription: 204 p. : ill. ; 24 cmISBN: 0071625798 (alk. paper); 9780071625791 (alk. paper)Subject(s): Customer services | Customer relationsDDC classification: 658.8/12 LOC classification: HF5415.5 | .G44 2009| Item type | Current library | Call number | Copy number | Status | Notes | Date due | Barcode |
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Female Library | HF5415.5 .G44 2009 (Browse shelf (Opens below)) | 1 | Available | STACKS | 51952000098980 | |
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Main Library | HF5415.5 .G44 2009 (Browse shelf (Opens below)) | 1 | Available | STACKS | 51952000128335 |
Includes index.
The heart of the matter -- Serving up your best (even when feeling your worst) -- Customer service key 1: the right attitude -- Customer service key 2: understand the customer's needs -- Customer service key 3: communicate clearly -- Customer service key 4: reach agreement -- Customer service key 5: check understanding -- Customer service key 6: take action -- Customer service key 7: build on satisfaction -- How to handle an unhappy customer -- Selling skills -- Telephone skills -- How to avoid stress and burnout.
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