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    Supervision : concepts and skill-building / Samuel C. Certo.

    By: Certo, Samuel CMaterial type: TextTextPublisher: New York : McGraw-Hill Irwin, c2010Edition: 7th edDescription: xxviii, 584 p. : ill. ; 26 cmISBN: 9780073381510 (alk. paper); 0073381519 (alk. paper); 9780071220453 (pbk., intl ed.); 0071220453 (pbk., intl. ed.)Subject(s): Supervision of employeesDDC classification: 658.3/02 LOC classification: HF5549.12 | .C42 2010
    Contents:
    Part one: What is a supervisor?: Modern supervision: concepts and skills -- Part two: Modern supervision challenges: Ensuring quality and productivity -- Groups, teams, and powerful meetings -- Corporate social responsibility and ethics -- Managing diversity -- Part three: Functions of the supervisor: Reaching goals: plans and controls -- Organizing and authority -- The supervisor as leader -- Problem solving, decision making, and creativity -- Part four: Skills of the supervisor: Communication -- Motivating employees -- Problem employees: counseling and discipline -- Managing time and stress -- Managing conflict and change -- Part five: Supervision and human resources: Selecting employees -- Providing orientation and training -- Appraising performance.
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    Item type Current library Call number Copy number Status Notes Date due Barcode
    Books Books Female Library
    		HF5549.12 .C42 2010 (Browse shelf (Opens below)) 1 Available STACKS 51952000088721
    Books Books Main Library
    		HF5549.12 .C42 2010 (Browse shelf (Opens below)) 1 Available STACKS 51952000068952

    Includes bibliographical references and index.

    Part one: What is a supervisor?: Modern supervision: concepts and skills -- Part two: Modern supervision challenges: Ensuring quality and productivity -- Groups, teams, and powerful meetings -- Corporate social responsibility and ethics -- Managing diversity -- Part three: Functions of the supervisor: Reaching goals: plans and controls -- Organizing and authority -- The supervisor as leader -- Problem solving, decision making, and creativity -- Part four: Skills of the supervisor: Communication -- Motivating employees -- Problem employees: counseling and discipline -- Managing time and stress -- Managing conflict and change -- Part five: Supervision and human resources: Selecting employees -- Providing orientation and training -- Appraising performance.

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