Includes bibliographical references and index.

"In the tradition of "Who Killed Change?," the book begins with a crime being committed: Excellence (personified) has been kidnapped and Leadership assembles Excellence's team (Passion, Flexibility, Communication, Competency and Ownership) and challenges them to work together to get their Excellence back. And who is the culprit? It is Average who has kidnapped Excellence, and replaced Excellence's team with his own: N. Different, N. Ept, N. Flexible, Miss Communication, and Poser. But then a mysterious ransom note sparks a struggle between Average and Excellence. Integrated into this story of organizational excellence is a personal story of Dave, a delivery man The abduction of Excellence forces Dave to contemplate the level of excellence in his personal life. Throughout the story, the paths of personal best and organizational excellence cross and intertwine. "Who Kidnapped Excellence?" is a parable that helps organizations or individuals to achieve their best and maintain excellence in every aspect of their lives"-- Provided by publisher.

"In this entertaining parable, bestselling authors Paul and Britt tell how to give and be your best in five critical work dimensions - passion, competency, flexibility, communication, and ownership - and foster excellence in your organization"-- Provided by publisher.

Excellence kidnapped -- The demand for the return of excellence -- Average and his team get to work -- Below average -- Passion meets n. different -- Competency meets n. ept -- Flexibility meets n. flexibility -- Communication meets Miss Communication -- Ownership meets poser -- Leadership meets with the employees -- What every leader, manager, supervisor and employee must know about excellence.

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