Includes bibliographical references (p. 213) and index.

Ch. 1. Make integrity your hallmark -- Ch. 2. Become an effective communicator -- Ch. 3. Become a leader in your organization -- Ch. 4. Set high expectations for yourself and develop a plan for achieving them -- Ch. 5. Identify positive role models and learn from them -- Ch. 6. Be an effective team player and team builder -- Ch. 7. Be a positive change agent -- Ch. 8. Project a winning image -- Ch. 9. Become an effective negotiator -- Ch. 10. Apply self-discipline and time management -- Ch. 11. Never just pass the time -- use it -- Ch. 12. Learn to be customer driven -- Ch. 13. Develop and apply a can-do attitude and seek responsibility -- Ch. 14. Don't just plan -- execute -- Ch. 15. Become an effective public speaker -- Ch. 16. Become an effective problem solver and critical thinker -- Ch. 17. Learn how to manage conflict and deal effectively with difficult people -- Ch. 18. Be a mentor to team members and your boss -- Ch. 19. Learn to balance work and the rest of your life -- Ch. 20. Persevere through difficult times -- don't quit and never give up.

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