Includes bibliographical references (pages 605-618) and index.

Software requirements: what, why, and who: The essential software requirement ; Requirements from the customer's perspective ; Good practices for requirements engineering ; The business analyst -- Requirements development: Establishing the business requirements ; Finding the voice of the user ; Requirements elicitation ; Understanding user requirements ; Playing by the rules ; Documenting the requirements ; Writing excellent requirements ; A picture is worth 1024 words ; Specifying data requirements ; Beyond functionality ; Risk reduction through prototyping ; First things first : setting requirement priorities ; Validating the requirements ; Requirements reuse ; Beyond requirements development -- Requirements for specific project classes : Agile projects ; Enhancement and replacement projects ; Packaged solution projects ; Outsourced projects ; Business process automation projects;- Business analytics projects ; Embedded and other real-time systems projects -- Requirements management: Requirements management practices ; Change happens ; Links in the requirements chain ; Tools for requirements engineering -- Implementing requirements engineering: Improving your requirements process ; Software requirements and risk management.