Business process change : a guide for business managers and BPM and six sigma professionals / Paul Harmon ; foreword by Tom Davenport.

By: Harmon, Paul, 1942-Material type: TextTextPublisher: Amsterdam ; London : Elsevier/Morgan Kaufmann Publishers, c2007Edition: 2nd edDescription: xli, 549 p. : ill., 1 map ; 24 cmISBN: 9780123741523 (pbk.) :; 0123741521 (pbk.) :Subject(s): Electronic commerce | Organizational change | System designDDC classification: 658.406 LOC classification: HF5548.32 | .H367Other classification: HF 5548 .32 H367 MC2 | HF 5548 .32 H367 MC1 | HF 5548 .32 H367 WC2 | HF 5548 .32 H367 WC1
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Formerly CIP. Uk

Includes bibliographical references and index.

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