A journey to collaboration. A troubling conversation -- A well-timed visitor -- A sensible start -- Utilize differences -- Nurture safety and trust -- Involve others in crafting a clear purpose, values, and goals -- A step backward -- Talk openly -- A bit of a breakthrough -- Empower yourself and others -- Collaboration at work : a real-world example -- Getting things done -- A turnaround : and a plan -- Six months later -- Epilogue -- Tools and resources to create collaboration. Self assessment: how collaborative do you think you are? -- Collaboration : best practices -- Acknowledgments -- About the authors -- Services available.

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