Customer service : skills for success / Robert W. Lucas.
Material type:
TextSeries: Connect, learn, succeedPublisher: New York : McGraw-Hill, c2012Edition: 5th edDescription: xix, 394 p. : ill. ; 26 cmISBN: 9780073397115 (pbk. : alk. paper); 0073397113 (pbk. : alk. paper)Subject(s): Customer servicesDDC classification: 658.8/12 LOC classification: HF5415.5 | .L83 2012| Item type | Current library | Call number | Copy number | Status | Notes | Date due | Barcode |
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Female Library | HF5415.5 .L83 2012 (Browse shelf (Opens below)) | 1 | Available | STACKS | 51952000099024 | |
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Books
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Main Library | HF5415.5 .L83 2012 (Browse shelf (Opens below)) | 1 | Available | STACKS | 51952000128342 |
Includes bibliographical references and index.
The customer service profession -- Contributing to the service culture -- Verbal communication skills -- Nonverbal communication skills -- Listening skills -- Customer service and behavior -- Service breakdowns and service recovery -- Customer service in a diverse world -- Customer service via technology -- Encouraging customer loyalty.
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