Includes bibliographical references (pages 213-224) and index.

Foreword -- Preface -- Rethink -- Welcome to the pm reboot -- The eight fatal flaws -- The eight fundamental shifts -- The three common goals -- Redesign -- Mobilize -- Sketch -- Configure your solution -- Making it real -- Reboot -- Build and implement -- Making it stick -- Final thoughts -- Acknowledgments -- Appendix -- References -- Notes.

Tamra Chandler lays out the general principles and then walks you through each step in creating a performance management process that employees will actually embrace rather than avoid and that will help you meet the three objectives of great performance management: developing your people, rewarding them equitably, and driving your organization's performance. It's the first comprehensive, step-by-step guide to creating a performance management solution that's tailored to your organization's needs and goals and that places the emphasis squarely on your greatest asset: your people.

1 2