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    Interpersonal skills in organizations / Suzanne C. De Janasz, Karen O. Dowd, Beth Z. Schneider.

    By: De Janasz, Suzanne CContributor(s): Dowd, Karen O | Schneider, Beth ZMaterial type: TextTextPublisher: Boston : McGraw-Hill Irwin, c2009Edition: 3rd edDescription: xxii, 441 p. : ill. ; 28 cmISBN: 9780073405018 (alk. paper); 0073405019 (alk. paper); 9780071263375 (internationded. : pbk.); 0071263373 (internationded. : pbk.)Subject(s): Organizational behavior | Psychology, Industrial | Interpersonal relationsDDC classification: 158.7 LOC classification: HD58.7 | .D415 2009Online resources: Publisher description | Table of contents only
    Contents:
    Journey into self-awareness -- Self-disclosure and trust -- Establishing goals consistent with values and ethics -- Self-management -- Understanding and working with diverse others -- The importance and skill of listening -- Conveying verbal messages -- Persuading individuals and audiences -- Negotiation -- Building teams and work groups -- Managing conflict -- Achieving business results through effective meetings -- Facilitating team success -- Making decisions and solving problems creatively -- Power and politicking -- Networking and mentoring -- Coaching and providing feedback for improved performance -- Leading and empowering self and others -- Project management.
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    Includes bibliographical references and index.

    Journey into self-awareness -- Self-disclosure and trust -- Establishing goals consistent with values and ethics -- Self-management -- Understanding and working with diverse others -- The importance and skill of listening -- Conveying verbal messages -- Persuading individuals and audiences -- Negotiation -- Building teams and work groups -- Managing conflict -- Achieving business results through effective meetings -- Facilitating team success -- Making decisions and solving problems creatively -- Power and politicking -- Networking and mentoring -- Coaching and providing feedback for improved performance -- Leading and empowering self and others -- Project management.

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