Introduction to help desk concepts and skills / Susan M. Sanderson.
Material type:
TextSeries: Mike Meyers' computer skills: Publisher: New York ; London : McGraw-Hill Technology Education, c2004Description: xxii, 360 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.)ISBN: 007821677X (set); 9780078216770 (set); 0072231599 (pbk.); 9780072231595 (pbk.); 0072231602 (CD-ROM); 9780072231601 (CD-ROM)Subject(s): Computer technical support | Computer industry -- Customer services -- ManagementDDC classification: 004.0688 | 658.812 LOC classification: QA76.9.T43 | S26 2004
| Item type | Current library | Call number | Copy number | Status | Notes | Date due | Barcode |
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Books
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Female Library | QA76.9 .T43 S26 2004 (Browse shelf (Opens below)) | 1 | Available | STACKS | 51952000175582 | |
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Books
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Main Library | QA76.9 .T43 S26 2004 (Browse shelf (Opens below)) | 1 | Available | STACKS | 51952000157557 |
Accompanying CD-ROM contains the MS Access version of HelpSTAR.
Includes index.
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