Includes bibliographical references and index.

pt. I. Concepts and structure of MIS. Concepts of information systems. Concept of management information systems. Management, Information, System -- What is management information system? -- Types of information systems -- Operations support systems. Transaction processing systems, Office automation system, Knowledge management systems -- Management support systems. Management information systems, Decision support systems, Executive information systems -- Components of management information systems. Hardware, Software, Data resources, Networks, People -- Information system activities ; MIS in business. Role of MIS in organizations -- Trends in MIS -- Business processes -- Information systems from functional perspective. Purchase and vendor management systems, Sales and marketing systems, Material management systems, Finance and accounting systems, Manufacturing -- production planning and control systems, Human resources management systems -- Challenges of managing information technology. Risk of failure, Developing solutions, Security, Ethics, Careers ; Strategic advantage of IT. Fundamentals of strategic advantage -- Strategic role of information technology -- Porter's model of competitive strategies. Competitive forces -- Types of strategies -- Strategic usage of IT -- Short-range planning -- Value chain and strategic information systems. Value chain model, Value chain and information systems deployment -- MIS -- strategic business planning -- MIS -- tool for organizational change -- Business process reengineering and process improvement -- Role of information technology in BPR -- pt. II. Information technology infrastructure. Hardware resources. IT infrastructure -- Evolution of computers -- a brief history -- Categories. Microcomputers, Network servers, Supercomputers -- Computer system architecture. Central processing unit, Primary storage, Secondary storage, RAID technology -- Trends in hardware platform. Grid computing, Cloud computing, Digital mobile computing ; Software resources. Software -- Types of software. System software, Application software ; Data resources. Database -- Traditional file processing systems. Disadvantages of traditional files -- Approach to database management. Advantages of database approach -- Database management systems. Functions, Components, Types -- Relational database management systems. Advantages -- Object-oriented database management systems -- Multidimensional database management systems -- Database designing. Data planning, Relational identity, Normalization, Entity-relationship diagram, Physical database model -- Client-server and distributed database -- Managing databases -- Latest trends in database management. Data warehousing, Data mining, Web mining, Online analytical processing ; Networks and telecommunications. Trends in telecommunication technologies. Industry trends, Technology trends, Business application trends -- Business value of telecommunication networks -- Computer networks. Types of networks, Client-server networks -- Network and communication protocols. Open systems interconnection, Transmission control protocol/Internet protocol, Packet switching, Electronic data interchange -- Telecommunication media -- Wireless computer networks. Microwave, Satellite communication, Wireless local area network, Bluetooth, WiMAX -- Networking devices -- Internet revolution. Definition, Applications and tools, Future of Internet -- Internet protocol version 6 and Internet2 -- Radio frequency identification technology. Hardware components, Functioning, Benefits -- pt. III. Information system application. E-business application. E-business enterprise, E-business applications. Transaction processing systems, E-communication, E-collaboration -- Functional business systems. Marketing applications, Sales and distribution applications, Material management applications, Finance and accounts, Fixed assets management -- Human resource management. Human resource functions, Payroll functions -- Production planning and control ; Enterprise systems. Enterprise systems. Enterprise resource planning, Trends -- Software as a service. Evolution, Advantages -- Supply chain management. Information technology tools, Role of SCM applications, E-procurement, Trends -- Customer relationship management. Customer relationship, Customer relationship management systems, Sales force automation, Marketing, Loyalty programmes, Customer service, Advantages of CRM deployment, Trends ; Application for service sector. Service vs product. Concept of service, Service management systems -- MIS for service sectors. Logistics and transportation, Hospitality management, Health care management, Aviation sector, Construction and real estate, Banking services, Insurance sector ; E-commerce. E-commerce -- World wide web. Uniform resource locator, Hypertext transfer protocol, Hypertext mark-up language, Common gateway interface -- New Internet business models. Information portals, Social networking, Digital content, Entertainment, Trade services, Classified services -- Categories of e-commerce -- Essentials of e-commerce. Right revenue model, High penetration of Internet, E-commerce portals, Content and catalogue management, User profiles and security, Workflow and order fulfillment, Collaboration and logistics -- E-payment systems. Securing electronic payments -- Trends in e-commerce -- Challenges of e-commerce -- E-commerce scenario in India. Business potential of various segments ; Decision support systems. Decision-making Business value of improved decision-making, Types of decisions -- Methods for deciding decision alternatives. Pay-off analysis, Decision tree analysis, Optimization techniques -- Decision support system concepts. Components, Decision support trends -- Business analytics and business intelligence. Online analytical processing, Geographic information systems and data visualization systems -- Using decision support systems. Modelling with spreadsheets, Data mining for decision support -- Executive support systems. Features ; Knowledge management and intelligent systems. Knowledge management. Knowledge management systems, Business value, Initiatives, Categories -- Challenges. Getting employees on board, Updating knowledge base, Data deluge -- Artificial intelligence. Commercial applications -- Expert systems. Components, Applications -- Neural networks -- Fuzzy logic systems -- Genetic algorithms- Intelligent agents ; Mobile computing and M-commerce. Emerging mobile digital platform -- Mobile computing. Mobile operating systems -- Cellular systems. Cellular network standards, Cellular telephony -- Mobile data networks -- Wireless web -- Mobile computing services. Services offered -- M-commerce. M-commerce applications, Challenges of M-commerce -- pt. IV. Development of MIS. Information systems planning and development. Information systems planning. Components, Planning methodologies -- System development life cycle. Feasibility study, System analysis, System design, Construction, Testing and evaluation, Implementation, Maintenance ; Implementing information systems. Planning of implementation -- Challenges of implementation -- Evaluation of hardware and software -- Stages of implementation -- Implementation process -- Approaches to implementation roll-out. Causes of success and failure of implementation, User involvement and influence, Management support and commitment, Level of complexity and risk, Management of implementation process -- pt. V. Management and challenges of MIS. Information security management. Information security threats. Hacking -- Malicious software, Internal threats -- Controlling security threats and vulnerabilities. Firewall, Encryption, Digital signatures, Physical access control, Virus defences, Fault-tolerant computer systems, Other security measures -- Security and control policy framework. Information system control, Risk assessment, Security policy, Disaster recovery plan, Information technology security audit ; Ethical and societal challenges of IT. Ethical and social issues connected with systems. Legal issues, Privacy issues, Ethical issues -- Accountability and liability issues -- Internet challenges to privacy -- Intellectual property rights, copyrights, and patents. Copyrights, Patents -- Impact of information technology on quality of life.

Workplace interaction and culture, Personal life -- family, work, and leisure employment loss, Health risks -- Information Technology Act 2008 -- key highlights ; Information systems leadership. Evolution of information system function -- Management of information systems function. Managing information systems operations, Managing application development projects, Managing user services, Human resource management of information technology -- Profile of chief information officers -- Role of chief information officers. General leadership roles, Information systems leadership roles -- Challenges faced by chief information officers ; Managing global systems. Global business -- challenges and opportunities. Global information technology strategies, Global information technology systems -- Global technology issues. Computing platforms, Connectivity issues, Software localization, Database sharing.

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