Includes index.

Includes bibliographical references and index.

Introduction -- The process view of the organization -- Understanding the supply process: Evaluating process capacity -- Estimating and reducing labor costs -- The link between operations and finance -- Batching and other flow interruptions: setup times and the economic order quantity model -- Variability and its impact on process performance: waiting time problems -- The impact of variability on process performance: throughput losses -- Quality management, statistical process control, and six-sigma capability -- Lean operations and the Toyota production system -- Betting on uncertain demand: the newsvendor model -- Assemble-to-order, make-to-order, and quick response with reactive capacity -- Service levels and lead times in supply chains: the order-up-to inventory model -- Risk-pooling strategies to reduce and hedge uncertainty -- Revenue management with capacity controls -- Supply chain coordination -- Appendix A: statistics tutorial -- Appendix B: tables -- Appendix C: evaluation of the loss function -- Appendix D: equations and approximations -- Appendix E: solutions to selected practice problems.

"Matching Supply with Demand: An Introduction to Operations Management provides a new framework for operations management. The book demonstrates how to evaluate and transform business processes and supply chains to avoid too much or too little supply relative to market demand."--BOOK JACKET.

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