Includes bibliographical references and index.

Grameen Bank : the bank of the villages -- Médecins sand frontiéres : Témoignage -- bearing witness to conflict and disaster -- Southwest Airlines : without a heart, it's just a machine -- US Marine Corps : Semper fidelis -- always faithful -- Curtis Institute of music -- The Finnish state school education system : candles of the nation -- Tata group : nation builders -- St Louis Cardinals : the birds on the bat -- Inside the Mariinsky -- the Kirov -- New Zealand rugby : better people make better all Blacks -- Mayo Clinic : the three shields of health -- Toyota Motor Corporation : everybody wins -- Conclusion : becoming a performance powerhouse.

To understand what makes these organizations great, MacNeice and Bowen have conducted immersive and personal research; investigating their culture, interviewing their leaders and observing their everyday practice. Despite this diverse range of seemingly contrasting industries - business, sport, technology, finance, the arts - each of these successful institutions share a common bond: they are world-class industry leaders and have repeatedly outperformed their competition.

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