Service operations management : improving service delivery / Robert Johnston and Graham Clark.
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TextPublisher: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008Edition: 3rd edDescription: xvi, 533 p. : ill. ; 25 cmISBN: 9781405847322 (pbk. : alk. paper); 1405847328 (pbk. : alk. paper)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .J647 2008Online resources: Table of contents only Summary: The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
| Item type | Current library | Call number | Copy number | Status | Notes | Date due | Barcode |
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Female Library | HD9980.5 .J647 2008 (Browse shelf (Opens below)) | 1 | Available | STACKS | 51952000087311 | |
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Main Library | HD9980.5 .J647 2008 (Browse shelf (Opens below)) | 1 | Available | STACKS | 51952000067160 |
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| HD9980.5 .E467 2017 Employees and employers in service organizations : emerging challenges and opportunities / | HD9980.5 .E467 2017 Employees and employers in service organizations : emerging challenges and opportunities / | HD9980.5 .F549 2008 Service management : operations, strategy, information technology / | HD9980.5 .J647 2008 Service operations management : improving service delivery / | HD9980.5 .J647 2012 Service operations management : improving service delivery / | HD9980.5 .S47 2008 Services marketing : integrating customer focus across the firm / | HD9980.5 .Z45 2009 Services marketing : integrating customer focus across the firm / |
Includes bibliographical references and index.
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
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