"Six Sigma is one of the most widely used quality improvement methodologies today, both in manufacturing and service industries. Minitab® is a statistical software package that is often used in conjunction with Six Sigma projects. This book illustrates the application of Minitab® for Six Sigma projects, using case studies in a variety of sectors, such as healthcare, manufacturing, airline, and fast food. Detailed steps and screenshots are provided to explain how to use a number of quality analysis and improvement tools in Minitab®. Figures will include Minitab® screenshots and Minitab® worksheets for the case studies will be available for download"-- Provided by publisher.

Includes bibliographical references and index.

Section I Background -- 1. Introduction to Six Sigma Quality -- 2. Quality Analysis and Improvement Tools/Techniques Used in This Book -- Section II Six Sigma Case Studies -- 3. Confidence Intervals to Assess Variation in Fat Content at a Fast-Food Restaurant -- 4. Hypothesis Testing for Quality Control at a Manufacturing Company -- 5. Chi-Square Analysis to Verify Quality of Candy Packets -- 6. Process Capability Analysis at a Manufacturing Company.

7. Binary Logistic Regression to Predict Customer Satisfaction at a Restaurant -- 8. Item Analysis and Cluster Analysis to Gather "Voice of the Customer" (VOC) Data from Employees at a Service Firm -- 9. Mixture Designs to Optimize Pollution Level and Temperature of Fuels -- 10. Multivariate Analysis to Redue Patient Waiting Time at a Medical Center -- 11. Pareto Chart and Fishbone Diagram to Minimize Recyclable Waste Disposal in a Town.

12. Measurement System Analysis at a Medical Equipment Manufacturer -- 13. Taguchi Design to Improve Customer Satisfaction of an Airline Company -- 14. Factorial Design of Experiments to Optimize a Chemical Process -- 15. Chi-Square Test to Verify Source Association with Parts Purchased and Products Produced -- Appendix.

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