TY  - BOOK
AU  - Certo,Samuel C.
TI  - Supervision: concepts and skill-building 
SN  - 9780073381510 (alk. paper)
AV  - HF5549.12 .C42 2010
U1  - 658.3/02 22
PY  - 2010///
CY  - New York
PB  - McGraw-Hill Irwin
KW  - Supervision of employees
N1  - Includes bibliographical references and index; Part one: What is a supervisor?:  Modern supervision: concepts and skills -- Part two: Modern supervision challenges: Ensuring quality and productivity -- Groups, teams, and powerful meetings -- Corporate social responsibility and ethics -- Managing diversity -- Part three: Functions of the supervisor: Reaching goals: plans and controls -- Organizing and authority -- The supervisor as leader -- Problem solving, decision making, and creativity -- Part four: Skills of the supervisor:  Communication -- Motivating employees -- Problem employees: counseling and discipline -- Managing time and stress -- Managing conflict and change -- Part five: Supervision and human resources:  Selecting employees -- Providing orientation and training -- Appraising performance
ER  -