Kock, Ned F.,  1964- <br/><br/>
Systems analysis & design fundamentals :  a business process redesign approach / 
 Systems analysis and design fundamentals 
Ned Kock. 
 - Thousand Oaks, Calif. :  Sage Publications,  c2007. 
 - xiii, 321 p. :  ill. ;  26 cm. +  1 CD-ROM (4 3/4 in.) 
<br/><br/>Includes bibliographical references (p. 299-311) and index. 
<br/><br/>1. Introduction -- Case : the FBI's virtual case file -- 2. Data, information, and knowledge flow in business processes -- 3. Return on investment in technology -- Case : DoD's software procurement from CSC -- 4. The past, present, and future of business process redesign -- 5. Business process modeling approaches and diagrams -- Case : IBM Global Financing's credit issuance process -- 6. Selecting a target for successful business process redesign -- 7. Representing information and knowledge in business processes -- 8. Redesigning business processes -- Case : Investars, Inc.'s outsourcing of programming to Belarus -- 9. Using IT to enable new process designs -- 10. Redesigning Little Italy restaurants -- Case : Denver International Airport's baggage handling system -- 11. Database design concepts and issues -- 12. Object-oriented design concepts and issues -- 13. Business process automation with ASP -- 14. Conclusion. 
<br/><br/><label>ISBN: </label>1412905850 9781412905855 
<br/><br/><label>LCCN: </label>2006001785 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management.<br/>Management information systems.<br/>System analysis.<br/>System design.
<br/><br/><label>LC Class. No.: </label>HD30.213  / .K644 2007 
<br/><br/><label>Dewey Class. No.: </label>658.4/038011