Brinkerhoff, Robert O. <br/><br/>
Telling training's story :  evaluation made simple, credible, and effective / 
Robert O. Brinkerhoff. 
 - San Francisco :  Berrett-Koehler,  c2006. 
 - xviii, 254 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 239-240) and index. 
<br/><br/> Getting to the heart of training impact --  How the success case method works : two basic steps --  Success case method strategy -- building organizational learning capacity --  Focusing and planning a success case method study --  Constructing a simple training impact model --  Fishing for success -- conducting the SCM survey --  Sorting the "catch" -- analyzing survey results --  Digging out and telling the stories -- the SCM interviews --  Drawing compelling conclusions --  Sales training at Grundfos --  Service technician training at the Compaq Computer Corporation --  Coaching and training at Coffee Bean and Tea Leaf --  Executive development at Allstate Insurance.  1.  2.  3.  4.  5.  6.  7.  8.  9.  10.  11.  12.  13. 
<br/><br/><label>ISBN: </label>1576751864 9781576751862 
<br/><br/><label>LCCN: </label>2005054585 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Employees--Training of--Evaluation.
<br/><br/><label>LC Class. No.: </label>HF5549.5.T7  / B656 2006 
<br/><br/><label>Dewey Class. No.: </label>658.31/12404