TY  - BOOK
AU  - Frost,Peter J.
TI  - Toxic emotions at work and what you can do about them
SN  - 9781422102855
AV  - HD42 .F93 2007
U1  - 658.314 22
PY  - 2007///
CY  - Boston
PB  - Harvard Business School Press
KW  - Conflict management
KW  - Job stress
KW  - Employees
KW  - Counseling of
KW  - Executives
KW  - Stress management
KW  - Work
KW  - Psychological aspects
KW  - Psychology, Industrial
N1  - Includes bibliographical references (p. 227-239) and index; 1. Emotional pain in organizations -- 2. Sources of toxicity in organizations -- 3. The work of the toxin handler -- 4. The toll on toxin handlers -- 5. Healing the handlers -- 6. At the interface : what handlers and their organizations can do -- 7. Leaders handling pain -- 8. The compassionate company : architecting responses to pain -- 9. Looking through the lens of pain
N2  - Emotional pain in organizations -- Sources of toxicity in organizations -- The work of the toxin handler -- The toll on toxin handlers -- Healing the handlers -- At the interface : what handlers and their organizations can do -- Leaders handling pain -- The compassionate company : architecting responses to pain -- Looking through the lens of pain
ER  -