TY  - BOOK
AU  - Kusy,Mitchell
AU  - Holloway,Elizabeth
TI  - Toxic workplace!: managing toxic personalities and their systems of power 
SN  - 9780470424841 (cloth)
AV  - HF5549.5.E42 K87 2009
U1  - 658.3/045 22
PY  - 2009///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Problem employees
KW  - Interpersonal conflict
KW  - Conflict management
KW  - Personnel management
N1  - Includes bibliographical references (p. 233-235) and index; The human and financial costs of working with toxic people -- Recognizing the toxic personality: it isn't as easy as you think -- Leader reactions and strategies that typically don't work: why identify strategies that don't work? -- Organizational culture: how toxicity spreads like an infection -- Organizational strategies: dealing with toxicity at the highest system level -- Team strategies: dealing with toxicity at the team level -- Individual strategies: dealing with toxic people one-on-one -- Myths and truths about toxicity--and renewal from a toxic environment: how to move beyond toxicity
ER  -