Training for impact : how to link training to business needs and measure the results /
Dana Gaines Robinson, James C. Robinson.
- 1st ed.
- San Francisco : Jossey-Bass Publishers, 1989.
- xxi, 308 pages : illustrations ; 24 cm.
- The Jossey Bass management series .
- Jossey-Bass management series. .
Includes bibliographical references (pages 295-299) and index.
The training-for-activity trap -- The training-for-impact approach -- Identifying business needs and clients -- Forming a collaborative relationship with clients -- Conducting initial project meetings -- Assessing performance effectiveness -- Analyzing causes of performance gaps -- Tabulating, interpreting, and reporting results to clients -- Participant reactions: Going beyond "smile sheets" --Participant learning: Assessing development of knowledge and skills -- Behavioral results: Evaluating transfer of learning to the job -- Nonobservable results: Identifying changes in values, beliefs, and cognitive skills -- Operational results: Measuring impact on the business -- How and where to begin.
This book presents a twelve-step approach to results-oriented training that links training courses directly to business needs, problems, and opportunities. It shows step-by-step how this approach can be successfully implemented to help achieve organizational goals, give people the skills and knowledge they need to improve their performance, create a supportive work environment to reinforce new skills, and produce measurable results that can be tracked on the job.