TY - BOOK AU - Robinson,Dana Gaines AU - Robinson,James C. TI - Training for impact: how to link training to business needs and measure the results T2 - The Jossey Bass management series SN - 9781555421533 AV - HF5549.5.T7 .R527 1989 U1 - 658.3/124 19 PY - 1989/// CY - San Francisco PB - Jossey-Bass Publishers KW - Employees KW - Training of KW - Evaluation KW - fast N1 - Includes bibliographical references (pages 295-299) and index; The training-for-activity trap -- The training-for-impact approach -- Identifying business needs and clients -- Forming a collaborative relationship with clients -- Conducting initial project meetings -- Assessing performance effectiveness -- Analyzing causes of performance gaps -- Tabulating, interpreting, and reporting results to clients -- Participant reactions: Going beyond "smile sheets" --Participant learning: Assessing development of knowledge and skills -- Behavioral results: Evaluating transfer of learning to the job -- Nonobservable results: Identifying changes in values, beliefs, and cognitive skills -- Operational results: Measuring impact on the business -- How and where to begin N2 - This book presents a twelve-step approach to results-oriented training that links training courses directly to business needs, problems, and opportunities. It shows step-by-step how this approach can be successfully implemented to help achieve organizational goals, give people the skills and knowledge they need to improve their performance, create a supportive work environment to reinforce new skills, and produce measurable results that can be tracked on the job UR - http://catdir.loc.gov/catdir/toc/onix07/88046088.html ER -