Transforming relationships for high performance : the power of relational coordination /
Jody Hoffer Gittell.
- x, 307 pages : illustrations ; 24 cm
Includes bibliographical references and index.
Meeting performance pressures with a relational response -- How relational coordination drives high performance -- Engaging clients in relational coproduction -- Driving performance through relational leadership -- How structures support or undermine these relational dynamics -- A relational model of organizational change -- Relational coordination at Group Health -- Relational coproduction in Varde Municipality -- Relational leadership at Dartmouth Hitchcock -- Bringing it all together at Billings Clinic -- Relational interventions to create new ways of relating -- Work process interventions to create new ways of working -- Structural interventions to support and sustain these new dynamics -- Bringing it all together in your own organization.