TY  - BOOK
AU  - Flaxington,Beverly D.
TI  - Understanding other people: the five secrets to human behavior 
SN  - 9780615272290 (pbk.)
AV  - BF637.C45 F53 2010
PY  - 2010///
CY  - United States
PB  - ATA Press
KW  - Interpersonal communication
KW  - Interpersonal relations
N1  - "How to stop being frustrated by the actions of others and start taking charge of your own life--and reactions."; Introduction -- Secret number one: It's all about me -- Secret number two: Our behavioral styles come between us -- Secret number three: Your values speak louder than you do -- Secret number four: Don't assume I know what you mean -- Secret number five: I'm okay; you are most definitely not okay -- Putting it all together: what to do next?
N2  - Learn to increase your communication effectiveness, in order to deal effectively with the difficult people in your life. You can express yourself confidently, work effectively, and take charge of your own actions and reactions
ER  -