Why employees don't do what they're supposed to do and what to do about it /
Ferdinand F. Fournies.
- Rev. and updated ed.
- New York : McGraw-Hill, c2007.
- vi, 145 p. ; 23 cm.
Includes index.
hidden influences that affect everyone's performance. They don't know why they should do it ; They don't know how to do it ; They don't know what they are supposed to do ; They think your way will not work ; They think their way is better; They think something else is more important ; There is no positive consequence to them for doing it ; They think they are doing it ; They are rewarded for not doing it ; They are punished for doing what they are supposed to do ; They anticipate a negative consequence for doing it ; There is no negative consequence to them for poor performance ; Obstacles beyond their control ; Their personal limits prevent them from performing ; Personal problems ; No one could do it -- Preventive management : a new management system that gets you the best results. How to use the power of preventive management to get perfect performance ; The importance of friendliness ; Questions and answers. The