Barlow, Janelle,  1943-. <br/><br/>
Branded customer service :  the new competitive edge / 
Janelle Barlow and Paul Stewart. 
 - San Francisco :  Berrett-Koehler,  2004. 
 - xii, 259 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781576754047 1576754049 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B37 
<br/><br/><label>Dewey Class. No.: </label>658.812