TY - BOOK AU - Futrell,Charles TI - ABC's of relationship selling through service SN - 9780073404844 (pbk. : alk. paper) AV - HF5438.25 .F868 2011 U1 - 658.85 22 PY - 2011/// CY - New York PB - McGraw-Hill Irwin KW - Selling N1 - Includes bibliographical references (p. 519-522) and index ER -