TY  - BOOK
AU  - Harmon,Paul
TI  - Business process change: a guide for business managers and BPM and six sigma professionals 
SN  - 9780123741523 (pbk.) :
AV  - HF5548.32 .H367
U1  - 658.406 22
PY  - 2007///
CY  - Amsterdam, London
PB  - Elsevier/Morgan Kaufmann Publishers
KW  - Electronic commerce
KW  - Organizational change
KW  - System design
N1  - Formerly CIP; Includes bibliographical references and index
ER  -