Harmon, Paul,  1942- <br/><br/>
Business process change :  a guide for business managers and BPM and six sigma professionals / 
Paul Harmon ; foreword by Tom Davenport. 
 - 2nd ed. 
 - Amsterdam ;  Boston :  Elsevier/Morgan Kaufmann Publishers,  c2007. 
 - xli, 549 p. :  ill., map ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780123741523 (pbk. : alk. paper) 0123741521 (pbk. : alk. paper) 
<br/><br/><label>LCCN: </label>2007020283 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic commerce.<br/>Organizational change.<br/>System design.
<br/><br/><label>LC Class. No.: </label>HF5548.32  / .H367 2007 
<br/><br/><label>Dewey Class. No.: </label>658.4/06