TY  - BOOK
AU  - Jeston,John
AU  - Nelis,Johan
TI  - Business process management: practical guidelines to successful implementations 
SN  - 9780750686563 (pbk.)
AV  - HD58.87 .J47 2008
U1  - 658.4063 22
PY  - 2008///
CY  - Amsterdam, Boston, London
PB  - Elsevier/Butterworth-Heinemann
KW  - Reengineering (Management)
KW  - Organizational change
KW  - Business planning
N1  - Previous ed.: 2006; Includes bibliographical references (p. [461]-464) and index
N2  - "This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture."--Publisher
ER  -