Dana, Daniel. <br/><br/>
Conflict resolution :  mediation tools for everyday worklife / 
Daniel Dana. 
 - New York :  McGraw-Hill,  c2001. 
 - xii, 169 p. ;  23 cm. 
 - A briefcase book .
 - Briefcase book. .
<br/><br/> Includes index. 
<br/><br/> What's a Conflict? --  So What if There's Conflict? --  How to Resolve Any Conflict --  How to Resolve a Conflict Between Others --  How to Resolve a Conflict Between Yourself and Another --  How to Resolve Team Conflict --  How to Mediate All the Time to Prevent Conflicts --  Strategic Management of Organizational Conflict.  1.  2.  3.  4.  5.  6.  7.  8. 
<br/><br/><label>ISBN: </label>0071364315 (acid-free paper) 9780071364317 (acid-free paper) 
<br/><br/><label>LCCN: </label>00065383 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Mediation.<br/>Interpersonal conflict.
<br/><br/><label>LC Class. No.: </label>HD42  / .D358 2001 
<br/><br/><label>Dewey Class. No.: </label>658.4/053