TY  - BOOK
AU  - Dana,Daniel
TI  - Conflict resolution: mediation tools for everyday worklife 
T2  - A briefcase book
SN  - 0071364315 (acid-free paper)
AV  - HD42 .D358 2001
U1  - 658.4/053 21
PY  - 2001///
CY  - New York
PB  - McGraw-Hill
KW  - Conflict management
KW  - Mediation
KW  - Interpersonal conflict
N1  - Includes index; 1; What's a Conflict? --; 2; So What if There's Conflict? --; 3; How to Resolve Any Conflict --; 4; How to Resolve a Conflict Between Others --; 5; How to Resolve a Conflict Between Yourself and Another --; 6; How to Resolve Team Conflict --; 7; How to Mediate All the Time to Prevent Conflicts --; 8; Strategic Management of Organizational Conflict
UR  - http://catdir.loc.gov/catdir/toc/mh021/00065383.html
UR  - http://catdir.loc.gov/catdir/bios/mh041/00065383.html
UR  - http://catdir.loc.gov/catdir/description/mh021/00065383.html
ER  -