TY  - BOOK
ED  - Harvard Business School Press
ED  - Harvard Business School.
TI  - Connecting with your customers
SN  - 1422103234 (pbk.) :
AV  - HF5415.5 .C658
U1  - 658.812 22
PY  - 2006///
CY  - Boston, Mass.
PB  - Harvard Business School
KW  - Customer relations
KW  - Customer services
KW  - Success in business
N1  - Formerly CIP; Includes bibliographical references
ER  -