Developing management skills : what great managers know and do /
Timothy T. Baldwin, William H. Bommer, Robert S. Rubin.
- Boston : McGraw-Hill/Irwin, c2008.
- xxxiv, 411 p. : ill. ; 28 cm.
Includes bibliographical references (p. 369-382) and indexes.
INTRODUCTION: THE IMPORTANCE AND CHALLENGE OF LEARNING MANAGEMENT SKILLSI. PERSONAL SKILLSChapter 1: Personal EffectivenessChapter 2: CommunicationChapter 3: Problem Solving & EthicsII. INTERPERSONAL SKILLSChapter 4: MotivationChapter 5: Performance ManagementChapter 6: Power and InfluenceChapter 7: LeadershipIII. GROUP & ORGANIZATIONAL SKILLSChapter 8: Team Effectiveness & DiversityChapter 9: Conflict and NegotiationChapter 10: Making ChangeIV. CONCLUSION: BUILDING HIGH PERFORMANCE ORGANIZATIONS AND GREAT PLACES TO WORK.