TY - BOOK AU - Chorianopoulos,Antonios TI - Effective CRM using predictive analytics SN - 9781119011552 (cloth) AV - HF5415.5 .C4786 2016 U1 - 658.8/12 23 PY - 2016/// CY - Chichester, West Sussex PB - Wiley KW - Customer relations KW - Management KW - Data processing KW - Data mining KW - fast N1 - Includes bibliographical references and index ER -