Effective organisational communication : perspectives, principles and practices /
Effective organizational communication
Richard Blundel, Kate Ippolito.
- 3rd ed.
- Harlow, England ; New York : FT Prentice Hall, 2008.
- xxvi, 417 p. : ill. (some col.) ; 25 cm.
Includes bibliographical references and index.
1. Perspectives on communication --- Part I. Principles of communication --- 2. Breaking barriers: communication in practice --- 3. Using words: verbal communication --- 4. Making pictures: non-verbal communication --- 5. Developing arguments: persuasive communication --- 6. Establishing a dialogue: interactive communication --- 7. Making connections: organisational communication --- Part II. Communication in practice --- 8. Letters, e-mails and text messages --- 9. Reports, briefing papers and summaries --- 10. Advertisements, promotions, news releases and exhibitions --- 11. Interviews, questioning and listening --- 12. Presentations and audio-visual technologies --- 13. Meetings, teams and negotiations --- 14. Organisational communication in perspective.
"Effective Organisational Communication is a comprehensive introduction to the principles of effective communication within and between organisations. Combining a strong theoretical grounding and real-world examples, it encourages students to explore fresh perspectives, challenge popular assumptions and gain new insights, while also developing practical communication skills."--Book cover.