Silberman, Melvin L. <br/><br/>
How to bring out the better side of difficult people :  leader's guide / 
Mel Silberman and Freda Hansburg. 
 - San Francisco, CA :  Pfeiffer,  c2005. 
 - vii, 18 p. :  ill. ;  28 cm. 
 - The 60-minute active training series .
 - 60-minute active training series. .
<br/><br/>Includes bibliographical references (p. 17). 
<br/><br/><label>ISBN: </label>0787973548 9780787973544 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Problem employees.<br/>Employees--Training of.
<br/><br/><label>Dewey Class. No.: </label>650.13