TY  - BOOK
AU  - Silberman,Melvin L.
AU  - Hansburg,Freda
TI  - How to bring out the better side of difficult people: leader's guide 
T2  - The 60-minute active training series
SN  - 0787973548
U1  - 650.13 22
PY  - 2005///
CY  - San Francisco, CA
PB  - Pfeiffer
KW  - Conflict management
KW  - Problem employees
KW  - Employees
KW  - Training of
N1  - Includes bibliographical references (p. 17)
ER  -