TY  - BOOK
AU  - Silberman,Melvin L.
TI  - How to bring out the better side of difficult people: : particapant's workbook 
SN  - 0787973580 (pbk.)
U1  - 650.13 22
PY  - 2004///
CY  - San Francisco, Calif.
PB  - Jossey-Bass
KW  - Psychology, Industrial
KW  - Interpersonal relations
ER  -