TY - BOOK AU - Jolles,Robert L. TI - How to change minds: the art of influence without manipulation SN - 9781609948290 AV - HF5438.8.P75 J667 2013 U1 - 302/.13 23 PY - 2013///] CY - San Francisco PB - Berrett-Kohler Publishers KW - Selling KW - Psychological aspects KW - Change (Psychology) KW - Decision making KW - Influence (Psychology) KW - fast N1 - Includes index; Changing minds, changing lives -- Inside the minds of those you are changing -- Establishing trust -- The blueprint for changing minds -- Committing to change -- Initiating change -- "I object!" -- How to change your mind N2 - Jolles draws on his successful sales background and decades of research to lay out a simple, predictable, and ethical process that will enable you to lead others to discover for themselves what and why they need to change ER -